Privacy Policy

We collect account details such as name, email, phone number, preferred language, shipping addresses, parcel declarations, order notes, uploaded parcel photos, invoices, payment status, shipment tracking details, support messages, signup referral or campaign information, and customer feedback you choose to submit.

We use your information to create your ThaiFanShip ID, identify parcels, prepare quotes, combine shipments, issue invoices, process payments, send workflow emails, provide customer support, measure which channels introduce customers to ThaiFanShip, moderate consented reviews, and comply with legal or customs requirements.

Payments are handled by a secure third-party payment processor. ThaiFanShip does not store full card numbers. We also rely on cloud infrastructure providers for our database (hosted in the Singapore region), hosting, and email delivery. For international shipments, your name, address, and parcel details are shared with the selected carrier (e.g. Thailand Post, DHL Express, or our delivery partner for the special-rate destinations) and may be disclosed to customs authorities in the origin and destination countries as required by law.

We use session cookies to keep you signed in. We also set a first-party attribution cookie for up to 180 days to remember the first landing path, campaign parameters, and external referrer before signup. Vercel Web Analytics measures site usage without advertising profiles. We do not use third-party advertising cookies or sell this data.

ThaiFanShip complies with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). You have the right to: access your personal data; request correction of inaccurate data; request erasure where no longer necessary; withdraw consent at any time; object to or restrict processing; and request data portability. To exercise any right, contact us and we will respond within 30 days.

You can contact us to request access, correction, or deletion of your personal information. Some operational records may need to be retained where required for fraud prevention, accounting, dispute handling, customs, or legal compliance.