Terms of Service & Prohibited Items

01

Parcel inspection

We do not photograph or open parcels on our own initiative. You can request photos from your parcel list: the first request for a parcel is free and covers one photo, and each request after that is ฿100 for three, added to your next shipping invoice. To take them we open the outer shipping box, check the item matches your order and nothing is missing, and tape it back up. We do not open the product's own packaging. Separately, we reserve the right to inspect contents where there is a safety concern or a customs requirement.

02

Proxy order service

When you submit a proxy order, ThaiFanShip acts as your purchasing agent. The quoted price is based on the item's listed price at the time of quoting and may differ slightly from the final purchase price due to seller pricing changes, currency fluctuations, or platform fees. We quote the item price, our fee, and any domestic shipping before you pay, and we charge only after confirming the item is available. If an item is out of stock or unavailable before we have bought it, we notify you and cancel the request without charging.

03

Proxy fees

Our fee for buying on your behalf is 5% of each request's own price, with a minimum of ฿50 per request. Where one payment covers several requests, those fees are added together, and a minimum of ฿200 — and, for orders of five items or fewer, a maximum of ฿1,000 — applies to the payment as a whole. Domestic shipping charged by the seller is passed through at cost and is not part of the fee base, and the payment processing fee is shown as a separate line at checkout. Current rates are published on our pricing page, and the exact amount is quoted to you before you pay.

04

Cancellations & refunds

You may cancel a proxy request at no charge at any time before we have purchased it. Once an item has been bought, what we return is what we will no longer spend on your behalf: the item price, its packing, and the seller's domestic shipping. The proxy fee is returned only where dropping that request actually lowers the fee for the payment it belongs to, and never below the ฿200 minimum. The payment processing fee is not refundable, because our payment provider keeps its charge on refunded transactions. Refunds are issued to the original payment method. Shipping paid for a shipment that has already left our warehouse is not refundable.

05

Declared value & customs

You are responsible for accurate customs declarations. ThaiFanShip is not liable for customs duties, taxes, delays, or seizures resulting from misdeclaration. We will not falsify customs forms on your behalf.

06

Import taxes & duties

Import duty, customs charges, and destination-country tax treatment vary by carrier, country, declared value, and item type. They may be included in a final quote or collected separately by the carrier or customs authority. Where you choose a delivered-duty-paid service such as ePacket DDP, the destination's duty and tax are settled when we lodge the parcel and are charged to you on the packed quote as their own line, so nothing is collected from the recipient on delivery. If that duty is assessed after your quote was issued, or comes to more than the quote allowed for, we will ask you for it separately before the parcel is lodged and hold the shipment with us until it is settled; you may cancel instead and we will return the parcel to storage. The final packed quote and carrier terms control; please check your country's import rules before ordering.

07

Collecting in person

Where we have offered it on your quote, you may collect a shipment yourself at our Bangkok warehouse for ฿300 instead of paying for international shipping. Collection is by appointment on a weekday, agreed in advance; we hand the parcel over against your passport, and the name on it has to match the recipient on the order. Storage is charged exactly as it is for any other parcel — free for 45 days from the day it arrived, ฿10 per day after that — so a trip booked further out may mean storage to pay. Because nothing is shipped, there is no tracking number and no carrier compensation. If your plans change, tell us and we will either hold the parcel, subject to storage, or ship it to you at the usual rates.

08

Changes of shipping service

The service you pay for is the service we book. Occasionally a parcel cannot travel by it after all — most often because a box is outside that service's size or weight limits, or the service is not accepting that destination on the day. When that happens we move the shipment onto the next service that will carry it and tell you which one, with the reason. If it costs more than the service you paid for, we ask you for the difference in postage before the parcel is lodged and hold the shipment with us until it is settled; your parcel keeps travelling by the service you bought until you have paid for the other one. You may ask us to repack the parcel to fit the original service, or to cancel the shipment and return the parcel to storage, instead of paying the difference. If the new service costs the same or less, we move it at once and return any difference to your account as credit.

09

Currency and pricing

All prices on ThaiFanShip are quoted and charged in Thai Baht (THB). If you are paying from outside Thailand, your bank or card provider may apply additional currency conversion fees and exchange rates beyond our control. ThaiFanShip is not responsible for exchange rate fluctuations or foreign transaction fees.

10

Storage & unclaimed parcels

Storage is free for 45 days from the date we receive your parcel. After 45 days, a storage fee of ฿10/day per parcel applies. Parcels unclaimed after 120 days may be donated or disposed of after reasonable notice.

11

Account closure

If you close your account or ThaiFanShip terminates your account, any parcels held in our warehouse will be retained for up to 6 months. During this period you may request return shipping at your expense. After 6 months, parcels are handled under the unclaimed parcel policy above. Account closure does not affect paid shipments already in progress.

12

Handling & liability

ThaiFanShip handles parcels with care. We are not liable for damage caused by inadequate original packaging, inherent fragility, carrier mishandling, or force majeure. We recommend upgrading to fandom packing for fragile collectibles.

13

Limitation of liability

To the maximum extent permitted by law, ThaiFanShip's total liability for any claim arising from our services is limited to the shipping and handling fees paid for the specific shipment giving rise to the claim. We are not liable for consequential, indirect, or punitive damages including loss of item value, resale opportunity, or sentimental loss.

14

Shipping delays

Shipping timelines are estimates only. We are not liable for carrier delays, customs holds, public holidays, or circumstances outside our control.

15

Package size and weight limits

Maximum weight and size depend on the service selected. Thailand Post EMS World: max 30 kg, longest side ≤ 1.5 m, combined L+2W+2H ≤ 3 m; ePacket is for lighter parcels, and the calculator only offers it within its limits. DHL Express: max 70 kg per piece, longest side ≤ 120 cm. Special Door-to-Door (Singapore, Malaysia, Hong Kong): max 15 kg per box, length + width + height ≤ 130 cm, no side over 100 cm. Special Korea: max 25 kg per box. Oversized or overweight packages may incur carrier surcharges or be refused. A consolidation over a limit is packed into more than one box, each quoted separately.

16

Prohibited item liability

If a parcel is found to contain prohibited items, all costs including return shipping, storage, fines, and disposal are the sender's responsibility. ThaiFanShip reserves the right to refuse or cancel any order at our discretion.

17

Service availability

ThaiFanShip reserves the right to modify, suspend, or discontinue any service at any time with reasonable notice. Prepaid fees for unperformed services will be refunded.

18

Governing law

These terms are governed by the laws of Thailand. Any disputes shall be resolved in the competent courts of Bangkok, Thailand.